Privacy Policy
This policy explains what personal information Crochet Cuddles collects when you visit our store or place an order, and how we use it.
Information we collect
- Order information: your name, email, shipping and billing address and phone number, so we can process and deliver your order.
- Payment: payments are handled by our payment providers (such as PayPal). We do not see or store your full card details.
- Browsing information: basic data such as your device, browser and pages viewed, collected through cookies to keep the store working and to improve it.
- Email sign-up: if you join our list, your email address so we can send offers and news.
How we use it
- To fulfill and ship orders and send order updates.
- To answer your questions and handle returns.
- To send marketing emails if you signed up — you can unsubscribe at any time from any email.
- To prevent fraud and keep the store secure.
Sharing
We share information only with the services needed to run the store: payment providers, shipping and fulfillment partners, and our store platform. We do not sell your personal information.
Your choices
You can ask us to access, correct or delete your personal information by emailing bygog@gmail.com.
Contact
Questions about this policy? Email bygog@gmail.com.
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Shipping Policy
Where we ship. We ship worldwide.. Shipping rates. Standard shipping: $5.00 flat rate per order.. Free standard shipping on orders of $35 or more — applied automatically at checkout.. Delivery time. Estimated delivery is 14–30 days from the date you place your order. Times can be longer during holidays or because of cu...
Return & Refund Policy
Quick summary. You can request a return or refund within 30 days of receiving your order. If an item arrives damaged, defective or not what you ordered, we will refund or resend it at no cost to you. Email us at bygog@gmail.com to start.. What can be returned or refunded. Items that arrive damaged, defective or with mi...